Shipping & Returns
We're a tiny, independent dive store but we're stoked to say that 95% of orders are shipped within 3 working days to anywhere in NZ!
Some more unusual items may not be in everyday stock with us, but will be in stock with our suppliers. In these circumstances it may take an extra day or two.
We happily ship anywhere within New Zealand, and have happy customers everywhere from Aotea Great Barrier Island to the Chathams!
For delivery to addresses on Waiheke, there is no shipping charge!
We’ll keep you updated throughout the delivery process, with notification and tracking when your items are dispatched. We do our best to keep shipping charges as low as we can.
We have a ‘no worries’ return and exchange policy, where you can return your items to us within 14 days of receiving them for a full refund or exchange*.
We want you to be happy with your products, and can totally understand that online retail can make life more difficult with sizing choices.
Waiheke Dive & Snorkel will happily accept returns* within 14 days of purchase or delivery (whichever is longer) for a full refund (less shipping costs & our payment provider fees, which is around 3% of your order value).
- be in a brand new, un-used condition
- have all original tags and packaging.
Items that are returned to us but do not meet these conditions remain the property of the customer, and the customer is responsible for any shipping costs associated with returning their items to them.
If your item had free shipping;
If your order qualified for free shipping but, once the value of the returned items is taken into account, would not have qualified then we will issue a refund less the shipping costs for the order. The customer is responsible for any costs associated with returning the items to us.
If your items were part of a package;
If items were part of a package which was sold at a discounted price from the original RRP, then the refund amount will be calculated by adding the full current sales price of all un-returned items together, and then discounting this from the price paid. This remaining balance is the amount that will be refunded for any returned items.
Funds are back in your account within 3 working days 95% of the time, but please be aware that it can (very rarely) take up to 10 working days for a refund to complete depending on the relationships between our and your banks.
We are more than happy for you to exchange an item*, as long as it is returned to us within 14 days of purchase / delivery. Items must be in a brand new, un-used condition and must have all original tags and packaging, just as if they were a full return.
If you want to exchange a wetsuit, boots, fins, or gloves then we will cover the shipping to get your new size to you for the first exchange! After the first size exchange, the customer is responsible for all shipping costs.
The customer is responsible for any costs associated with returning the items to us.
*Please note - snorkels & regulator mouthpieces are excluded from this returns policy for hygiene reasons. These policies also exclude dive courses, activities, servicing, air fills, gift vouchers, swimwear and any items sold as clearance, where all sales are final.