Shipping & Returns

Shipping 

We happily ship anywhere within New Zealand. For delivery to addresses on Waiheke, there is no shipping charge! For all other NZ addresses, we offer FREE shipping is your order is over $100.

If you order is under $100, we charge the following:

  • North Island - $10
  • South Island - $15
  • Rural / RD Addresses - add $8

There are 2 exclusions to the above pricing & offers - Cylinders and lead weight. These are special order only and shipping costs will be calculated by weight and confirmed with the customer before an order is processed.

Delivery is fast from Waiheke, even though we're on this stunning Island! For in stock items, Auckland delivery is usually within 3 working days. The rest of the North Island within 4 working days and South Island within 5 working days. 

If your item is not in stock, we'll do our very best to let you know with an updated ETA of when it will arrive, but even so the vast majority of orders arrive within the above timescales due to our great relationships with our suppliers. 

Returns 

We want you to be happy with your products, and can totally understand that online retail can make life more difficult with sizing choices.

Waiheke Dive & Snorkel will happily accept returns* within 7 days of purchase for a full refund (less shipping costs). Items must be in a brand new, un-used condition and must have all original tags and packaging.

If your order qualified for free shipping but, once the value of the returned items is taken into account, would not have qualified then we will issue a refund less the shipping costs for the order. The customer is responsible for any costs associated with returning the items to us. 

If items were part of a package which was sold at a discounted price from the original RRP, then the refund amount will be calculated by adding the full current sales price of all un-returned items and discounting this from the discounted price paid. This remaining balance is the amount that will be refunded for any returned items. 

Items that are returned to us but do not meet these conditions remain the property of the customer, and the customer is responsible for any shipping costs associated with returning their items to them. 

Exchanges

We are more than happy for you to exchange an item*, as long as it is returned to us within 7 days of purchase. Items must be in a brand new, un-used condition and must have all original tags and packaging.

If you want to exchange a wetsuit, boots, fins, or gloves then we will cover the shipping to get your new size to you for the first exchange! After the first size exchange, the customer is responsible for all shipping costs.

The customer is responsible for any costs associated with returning the items to us. 

*Please note - snorkels, and regulator mouthpieces are excluded from this returns policy for hygiene reasons. These policies also exclude dive courses, activities, servicing, air fills, gift vouchers and swimwear, where all sales are final.