COVID-19 Protection Framework (Traffic Light System) - Waiheke Dive Policies

COVID-19 Protection Framework (Traffic Light System) - Waiheke Dive Policies

Kia ora! The COVID-19 Protection Framework comes into action across NZ on Friday 3rd December 2021. For more information as to the nature of the framework, please visit https://covid19.govt.nz

What does it mean for you as our clients?

Due to the nature of our activities, Waiheke Dive & Snorkel is required to be what is called a “Vaccination Certificate Business”. This means the following;

Online Retail

All online retail orders are shipping as normal under the COVID-19 Protection Framework. 

In Person Retail

All customers are more than welcome to come to our store for retail, air fills, gear hire etc regardless of their COVID-19 vaccination status, at all levels of the Protection Framework. 

We do ask that you;

  • wear a mask if you are medically able to
  • sign in, either on the COVID tracer app or by providing your details directly to our staff for contact tracing (this will never be used for marketing purposes)
  • Sanitise your hands on entry
  • Maintain at least 1m social distancing from our team and other customers

One or more of these may be a legal requirement depending on which ‘level’ we are at, during the time of your visit. Please be kind and patient if our staff ask you to comply with the above.

In Person Activities

As a vaccine certificate business for activities, it is a requirement that all clients who join us for activities are vaccinated against COVID-19 if they are eligible and considered medically able to be. 

We do ask that you;

  • wear a mask if you are medically able to
  • sign in either on the COVID tracer app, or by providing your details directly to our staff for contact tracing
  • sanitise on entry
  • Maintain at least 1m social distancing from our team and other customers

We are not able to accept unvaccinated individuals (other than those with an exemption through My Vaccine Pass, or those who are younger than the minimum approved age for vaccination) for any activities. This applies at all levels of the protection system. 

As a requirement / condition of booking, all clients are required to provide evidence of either double vaccination status, or their medical exemption, via ‘My Vaccine Pass’, which is the official record of your vaccine status used in Aotearoa New Zealand.  

Your ‘My Vaccine Pass’ record will be verified by our team upon arrival for your activity, using the ‘Nz Pass Verifier App’, which is the official process for Aotearoa New Zealand businesses to confirm your status. 

Your purple vaccination card is not considered evidence of vaccination status - only the My Vaccine Pass is legally able to be accepted as evidence. 

We may also require valid photo identification (Current Passport or Current NZ Driving Licence), and proof of age for those younger than the minimum approved age for the vaccine. 

If you are unable or unwilling to provide any of the above, then you are not eligible to take part in an activity with us, and we respectfully request that you do not book an activity. If you do book an activity and then are unable or unwilling to provide the above, then you forfeit your entire booking and are not entitled to a refund. 

What happens if there's a lockdown?

In the event of local or national travel restrictions in either your home address or our address preventing activities from taking place, you will be offered an alternative date or a full refund of your booking fee excluding the cost of any activated e-learning if you've booked a course, as we are sadly unable to recover this cost from PADI once activated (but it is transferable to another store if required and had an indefinite lifespan).