COVID-19 - Waiheke Dive Policies

COVID-19 - Waiheke Dive Policies

Updated 28/03/22

Kia ora! The COVID-19 Protection Framework came into action across NZ on Friday 3rd December 2021. For more information as to the nature of the framework, please visit

What does it mean for you as our clients?

Due to the nature of our activities, Waiheke Dive & Snorkel is a close contact business, an activities business and a retail space. 

Online Retail

All online retail orders are shipping as normal under all levels of the COVID-19 Protection Framework. 

In Person Retail

All customers are more than welcome to come to our store for retail, air fills etc regardless of their COVID-19 vaccination status, at all levels of the Protection Framework. 

We do ask that you;

  • Wear a mask if you are medically able to, or be ready to provide your exemption documents to staff upon request.
  • Sanitise your hands on entry.
  • Maintain at least 1m social distancing from our team and other customers.

One or more of these may be a legal requirement depending on which ‘level’ we are at, during the time of your visit. Please be kind and patient if our staff ask you to comply with the above.

In Person Activities

Due to the serious Health & Safety risks to Occupational SCUBA divers from COVID-19, we have made the decision to continue to use 'My Vaccine Pass' after 04/04/22, and at all levels of the framework.

This decision will be regularly internally reviewed, but is not negotiable.

If one of our team contracts COVID-19, we are required to stand down from diving work for an additional 30 days after a negative test. Depending on the severity of infection we may be subject to a variety of tests, at our own cost, up to and including MRI and / or X-ray. 

As such, the following requirements apply at all levels of the COVID Protection Framework until otherwise notified;

Ages 12 years and 3 months or more

As a requirement / condition of booking, all clients are required to provide evidence of either full vaccination status, or their medical exemption, via ‘My Vaccine Pass’, which is the official record of your vaccine status used in Aotearoa New Zealand.  

Your purple vaccination card is not considered evidence of vaccination status for those eligible for My Vaccine Pass - only the My Vaccine Pass is able to be accepted as evidence.

We do also ask that you;

  • Wear a mask if you are medically able to, or be ready to provide your exemption documents to staff upon request
  • Sanitise your hands on entry
  • Maintain at least 1m social distancing from our team and other customers

If you are unable or unwilling to provide any of the above, then you are not eligible to take part in an activity with us, and we respectfully request that you do not book an activity.

If you do book an activity and then are unable or unwilling to provide the above, then you forfeit your entire booking and are not entitled to a refund. 

What if I need to isolate?

If you are required under the current Ministry of Health requirements to isolate, then no worries; just get in touch and we will issue you with a credit voucher for the value of your booking, so you can re-book your adventure with us post-isolation! 

What happens if there's a lockdown?

In the event of local or national travel restrictions in either your home address or our address preventing activities from taking place, you will be offered an credit note or a full refund of your booking fee excluding the cost of any activated e-learning if you've booked a course, as we are sadly unable to recover this cost from PADI once activated (but it is transferable to another store if required and had an indefinite lifespan).